Delete your account

This page explains how to request deletion of a Jaylor account and its data, whether or not you still have the app installed or can sign in.

Who this is for

Store owners, managers and staff with a Jaylor sign-in can request deletion of their own account and, if they own the store, the store's entire record. A tailor shop's own clients (people who never signed up for Jaylor themselves) should ask the shop they dealt with to delete their record. The shop is the data controller and can do this directly from a client's profile in Jaylor. If the shop is unreachable, contact us using the details below and we will help.

How to request deletion

In the app: sign in, go to Settings → Privacy and data, and use Close your store (store owners) or ask your store's owner to do this on your behalf (staff accounts).

Without signing in, or if you no longer have the app: email info@jaylor.com.ng or message +234 902 810 1389 with "Delete my account", your store name or handle, and the email address on the account, so we can verify it's you before deleting anything.

What gets deleted

• Your sign-in and profile (name, email, phone).
• The store's business records: clients, measurements, orders, payments, consultations, events and expenses.
• Uploaded photos (fabric, style references, progress photos).
• Any public pages tied to the store (storefront, shared links, Style Books).

What we may keep, and why

Some records can't be deleted immediately: payment and transaction records we are required to keep for tax and financial-regulation purposes, and anything needed to investigate fraud, abuse or a legal dispute already in progress. We keep only what the law requires, for only as long as it requires it, and we delete or anonymise it as soon as that requirement ends. See our Privacy Policy for the full retention rules.

How long it takes

We acknowledge deletion requests promptly and complete verified requests within the period required by applicable law (the Nigeria Data Protection Act 2023), in practice within 30 days. Closing a store is permanent and cannot be undone once completed, so we confirm with you before anything is removed.